Refund Policy: Once your items are delivered, you have 7 days from the date of delivery to ship them back to us for a full refund. Returns shipped after the first 7 days will be eligible for store credit (store credits never expire). After 30 days, all sales are FINAL and returns will not be accepted.

If there is a problem with your order, please be sure to email orders@blucheri.com immediately.

All returned merchandise must be in its original packaging. We do not reimburse shipping or return fees. However, we will provide a return label (at no cost to you) via email for any orders that were fulfilled incorrectly.

Please e-mail us for detailed return instructions at returns@blucheri.com before sending back your item(s).

Return Instructions: All returns must include a tracking number (USPS, UPS, FedEx). Please provide us with the tracking number for your returned item(s) at returns@blucheri.com. Failure to do so may delay the processing of your return/credit.

We are unable to refund any lost packages during the return process.

Exchange Policy: Exchanges are welcome within 14 days of purchase. Item(s) must meet the following requirements to be eligible for an exchange: unwashed, unused, original tags attached, and placed in the original packaging. Please include a detailed message that outlines the specific item(s) being exchanged and your desired item(s), including the following: name, size and color of the new item(s). Unfortunately, we will not be able to immediately process exchange orders that do not have the aforementioned details included. Please mail the items to be exchanged to the return address below.

Blu Cheri, LLC

8311 Brier Creek Pkwy Ste 105 #311

Raleigh, NC 27617

If you have any questions you can email us at hello@blucheri.com.

Certain items purchased via promotion, or special offer may be final sale items which would make them ineligible for both exchanges and returns (please check the disclaimer for the specific details of each offer).